Automotive supplier 1st tier, manufacturer of hose clamps and pipe connectors.
Logistics management
General conditions:
Customer backlogs and escalation, absenteeism rate in order management >50%, middle management SCM not available
600 employees
Tasks and Objectives:
- Restructuring and stabilization of the order management division
- Relief of the organization in case of customer escalation
- Interface optimization order management to customer
Successes/ customer benefits:
- Establishment of a central order acceptance and entry system
- Establishment of information tools for efficient preparation and execution of customer escalation meetings
- Establishment of an automated delivery preview dispatch to end customers
- Reallocation customer/ dispatcher incl. Representative regulation
